Customer Service Accelerator
Tips for your employees;
Every single interaction is about the customer and their needs
Develop a niche of high net worth customers and perfect yourself in that niche. Ask them to introduce you to their friends who are like them. If they like you and you like them, then they can help you meet other people that you will have a natural affinity for.
They aren't all that different from you. The like unique and personalized, but they still have to put their pants on one leg at a time, just like everyone else.
Be very clear and if you ask for something, be very specific
Make sure that they are knowledgeable, educated, and empowered.
Create and environment where they are comfortable and feel confident opening up to you
Organize events - or sponsor events - that highlight or cater to things that interest them, or that they support.
Present solutions not products or services. They have seen most pitches out there by this point, Get known as a great listener and a master of solutions.