Customer Service Accelerator
Are You Still Small or Answer the Phone Yourself?
EVEN if you are SMALL right now you can still grow quickly. IN most cases we have been to help service business owners double in size TWO or THREE times in just a few months. Talk to us, and let's see what you have going. IF we can help you we will let you know.
How Hard Is It For A Customer To Work With You?
Do you know how hard or easy it is to work with you? How often are your CSR's asking for business? How much effort does your company make to work with customers or potential customers?
There are lots of things that turn a customer on or off about your company. SO what can you control?
Resolving the issue, concern, problem, or the causing them to feel closure for the reason that they called you on the first time you speak with them is CRUCIAL. Does a customer call you to find out what you cannot do? No, they call to find out what you can do. FOCUS on what you can do, and light them up, then ALWAYS follow up with them.
Meeting your customers needs on every single interaction, every single time. Even if it is just connecting with them and helping them feel understood and connected. Giving your customer an experience that motivates them to refer you and your business. How many times do we make it hard to work with us? How much effort does a customer have to make to actually work with you. Make it as easy as possible.
We specialize in turning every single call or visit into more. We can triple your profits through your call takers alone. Schedule a time to meet with us to find out how.
How To Work With High Net Worth Customers
Every single interaction is about the customer and their needs
Develop a niche of high net worth customers and perfect yourself in that niche. Ask them to introduce you to their friends who are like them. If they like you and you like them, then they can help you meet other people that you will have a natural affinity for.
They aren't all that different from you. The likes are unique and personalized, but they still have to put their pants on one leg at a time, just like everyone else.
Be very clear and if you ask for something, be very specific
Make sure that they are knowledgeable, educated, and empowered.
Create and environment where they are comfortable and feel confident opening up to you
Organize events - or sponsor events - that highlight or cater to things that interest them, or that they support.
Present solutions not products or services. They have seen most pitches out there by this point, Get known as a great listener and a master of solutions. Make sure that the solutions that you present are for the problems that they perceive that they have.